Terms and Conditions
Please read our Terms and Conditions carefully before placing an order. By placing an order, you agree to the terms and conditions as set out below.
(Your statutory customer rights are not affected)
*Access to and use of our Web Site (“the Site”) and the sale and purchase of products from the Site are governed by the terms and conditions of use and the terms and conditions of business (together “terms and conditions”) set out below.
By using the Site, you agree to accept these terms and conditions. If you do not wish to accept these terms and conditions, please do not use this Site.
This Site (including the site address) is operated and owned by Crocodile Stores Limited a company incorporated under the laws of England with company number 4601681. Our trading address is Unit 14 Manvers Business Park, High Hazels Road, Cotgrave, Nottingham, NG12 3GZ, VAT No. 809 214 540.
Your Cancellation Rights
Orders can be cancelled up to the point of dispatch.
Out of Stock Items
If you have selected an item that is out of stock, we will notify you within 48hrs of your purchase and provide the option to cancel or change the item. Out of stock items can be cancelled up to 24hrs after we have called and confirmed your options with you. If you wish to proceed with an order, we will advise you of the estimated lead time for the restock. All out of stock orders are classified as special orders once the order has been confirmed.
Once goods have been dispatched, we are unable to cancel them. If you wish to return goods, you may do so within 14 days after the day of delivery – see below.
14 Day Return Policy
Upon receipt of your delivery, we offer a 14 day return policy. All you have to do is email us at firstname.lastname@example.org. If you cancel your order after it has been dispatched, you must return the goods to us at your expense.
Cancellation and Returns after dispatch
If you refuse delivery from our carrier, you will be responsible for the return charge of these goods and their condition in transit.
If you cancel within the 14 day period, you must ensure that all goods returned to us are packaged adequately to protect against damage. If you fail to return the goods, or you request an uplift, we will collect them. We will charge you the full cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, OR you have assembled a product which cannot then be returned in its original condition, we will charge you for the reduction in value.
Faulty or Damaged items
In the unlikely event that your product is faulty or damaged, you must notify our customer service department within 48hrs of receipt by e-mail to email@example.com.
Where possible we will replace spare parts to rectify any problems you may have. If this is not appropriate we will arrange collection and inspection of the items. If we find they are faulty and or damaged we will refund in full or replace the item.
We strongly suggest that all initial communication regarding defects or missing parts is done by email to include photos to illustrate the problem. This allows us to isolate any problems and solve them correctly first time.
Our cancellation policy does not affect your legal rights.
3. Our Cancellation Rights
Crocodile Stores Limited reserves the right to cancel the contract between us if:
- The goods you have ordered are unavailable or have been discontinued.
- We are unable to provide delivery to your address.
- The goods have not been paid for, or we suspect that payment has been made fraudulently.
- There has been a pricing error on our website.
If we cancel your contract we will notify you by email and provide a full refund. We will not be obliged to offer any additional compensation for any inconvenience or disappointment caused.
Surcharges May Apply in the Scottish Highlands & Islands and in Northern Ireland as well as Europe
Unfortunately, our courier companies add surcharges to delivery costs to the Scottish Highlands & Islands and to Northern Ireland. We have to pass on these costs to allow us to offer competitive delivery rates to everyone. If you live in these areas please contact us to get a quote on delivery costs before placing your order.
Deliveries are usually made within 1 to 5 working days. If we are unable to deliver to you within this period, we will notify you of the delay.
Please ensure someone is available to receive your order at the nominated address. Failed deliveries will be returned to the Depot for re-delivery. The cost of depot return and redelivery will be charged within any credit due or prior to re-delivery. Please note we do NOT offer timed delivery slots. All UK deliveries will take place between 9.00am-6.00pm Monday to Friday.
Where you have ordered multiple items, we reserve the right to dispatch them separately. All goods remain the property of Crocodile Stores Limited until they have been delivered to you. Once the goods have been delivered to the address nominated in your order they will be held at your own risk, and we will not be liable for their loss or destruction.
5. Our Liability
In the unlikely event that your delivery is incorrect or faulty, we require you to notify us within 48 hrs of receipt.
At our discretion we may then do one of the following:
- Make good any shortage or non-delivery.
- Following a collection & inspection replace damaged or defective products.
iii. Provide a refund for the amount paid by you for the goods in question.
6. Limitations of our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods.
To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in our liability to you.
If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.
Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence or fraudulent misrepresentation.
7. Important points
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party right
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
8. 14 day satisfaction guarantee terms & conditions
All returns must be authorised by our customer service department. You can obtain authorisation to return an item by emailing us within 14 days, starting the day after the item was delivered.
Once we have received an email confirmation of your return request you will be assigned a RETURN AUTHORIZATION NUMBER. It is your responsibility to ensure that all goods are well packaged to prevent damage in transit back to our warehouse. Please be aware that any item returned damaged in transit may be rejected, resulting in your right to a refund being waived. If you do not have appropriate packaging please advise us and we will supply you appropriately.
If you request us to collect an item on your behalf all you will need to do is inform us by e-mail when the goods are ready for collection. We will then arrange a convenient pickup and advise you of the uplift charge for the goods. If you do not agree to our uplift charges, you must return the goods to us in good condition to receive a refund. Authorisation must be given first. Please note all collections are Monday to Friday only between 9.00am – 5.00pm.
Once we have received the goods back and are happy it has been returned in the same condition as it was dispatched, we will refund the purchase price. The uplift charge must be paid upfront. Failed Collections will result in a £10 charge for each attempt.
We reserve the right to inspect the goods and deduct a reasonable amount from any refund issued if we deem the item has not been returned as new, has been assembled and cannot be resold as new, or has been used and is not suitable for resale.
Return Goods Uplift Charges – please phone for quotations.