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Frequently Asked Questions

Jungle Gym Climbing Frames are all about providing a safe and fun play environment for your child. All the wooden climbing frames are designed to promote both physical and mental stimulation. Jungle Gym Climbing Frames are all modular so they are designed to be added too as your child grows and has different requirements.

Jungle Gym Timber

The timber used for your Jungle Gym climbing frame is Russian Redwood. All the timber is taken from European forests which use sustainable management policies. We will provide pre-cut timber to deliveries in England, Scotland and Wales. If you are in Northern Ireland, all the required timber is provided, but you will need to cut it yourself.

The timber we provide for your wooden climbing frame has been pressure treated so needs no further attention. As the timber is a natural product it will weather over time, this is perfectly normally. For your peace of mind all the Jungle Gym timber has a 10 year anti rot and anti infestation guarantee.

Is the timber pre-cut?

The timber is pre-cut on all orders from England, Scotland and Wales. However, If you order a Jungle Gym climbing frame in Northern Ireland you will need to cut the timber yourself (the timber itself is provided as part of your order).

Installing Your Jungle Gym Climbing Frame

Jungle Gym Climbing Frames are designed for the DIY market. All the timber is cut to size, making assembly as easy as possible. We would suggest that there are at least two of you installing the climbing frame. If you do not have the time or inclination to just let us know and we can put you in touch with a team of professional installers who will do the hard work for you.

Delivery of your Jungle Gym

We offer free delivery on all towers over £350 (any towers on offer, will also be eligible for free delivery). Smaller items will incur a delivery charge, which will be displayed on our site. If you can purchase these at the same time as your Tower, delivery will be free. Delivery normally takes around 7-10 working day.

If you are in Channel Islands, Isle of Wight, Isle of Man or Scilly Isles we are more than happy to deliver to a UK port for you, and you can arrange delivery from there. Please contact us for more details.

Jungle Gym Slides

The choice of the slide colour is up to you. You can choose from Red, Green, Blue or Red.

Returns Policy

We hope you are happy with your item, however if for any reason you are not please contact us and we will do our best to help. As a buyer you are covered under the Distance Selling Regulations, which gives you the right to cancel your purchase within fourteen working days after the day you receive the item. If you wish to cancel your purchase please contact via email at orders@crocodilewebgroup.co.uk or telephone us on 01949 876227. Please note that the buyer is responsible for the cost of the return postage. You must return the item in the same condition as it was received i.e it must be in the original, unopened packaging.  You can not return a climbing frame once it has been built. It is your responsibility to ensure that your returned item/s are in appropriate protective packaging.

Faulty or Damaged Items: If an item is being returned because it is defective,or it was damaged in the post please contact us and we will be more than happy to help.

Any refunds will be issued back via the method that you paid us with, once the item has been received. Please note that it can take up to 5 working days for this to be processed and the money to be shown in your account.

By | 2013-07-22T14:23:25+00:00 July 22nd, 2013|New Jungle Gym Products, Uncategorized|0 Comments

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